To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us at hauserwaterinfo@gmail.com.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem. If you use Bill Pay through your bank sometimes they are not as timely as they should be, if this problem persists contact your bank.
Is Fluoride added to the water?
No, we do not currently add anything to the water that we deliver to the homes on our water system. Occasionally, we add Chlorine to the entire system and will post a notice with signs at each of the roads leading into Hauser.
Does HLWA test the water for hardness?
We do not! If hard water is a concern for you and you would like to get a sample of the water to have tested for possible treatment options please let us know!
Hauser Lake Water Association – Water Rate Update FAQ
Effective: June 1, 2025
*What is changing?
Beginning June 1, 2025, Hauser Lake Water Association will implement a new overage rate structure for water usage that exceeds the monthly allotment.
✅ Your flat monthly base rate is NOT changing.
Only the cost for water used beyond the monthly allowance will be updated.
*Why are overage rates changing?
This update is intended to:
- Promote responsible water use,
- Reflect the increasing cost of water delivery, and
- Ensure fair billing for all members, especially those using water within normal limits.
*What are the new overage charges?
|
Gallons Used |
New Overage Rate per 1,000 Gallons |
Previous Rates |
New Rate |
|
0 – 20,000 gallons |
$37.00 |
|
|
|
20,001 – 30,000 gallons |
$0.50 |
$42.00 |
$42.00 |
|
30,001 – 50,000 gallons |
$0.75 |
$52.00 |
$57.00 |
|
50,001 – 75,000 gallons |
$1.00 |
$64.50 |
$82.00 |
|
75,001 – 100,000 gallons |
$1.25 |
$77.00 |
$113.25 |
|
100,001 – 125,000 gallons |
$1.50 |
$102.00 |
$150.75 |
|
125,001 – 150,000 gallons |
$2.50 |
$127.00 |
$213.25 |
|
150,001 – 175,000 gallons |
$5.00 |
$177.00 |
$338.25 |
|
175,001 – 200,000 gallons |
$6.00 |
$227.00 |
$488.25 |
|
Over 200,001 gallons |
$7.00 |
|
|
*When does this take effect?
The new overage structure begins June 1, 2025.
Is your question not listed?
Please email us at hauserwaterinfo@gmail.com with your question so we can better assist you!
