STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic feet used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
*METER READS ARE DONE FOUR TIMES A YEAR: APRIL, JUNE, AUGUST, & OCTOBER.
*METERS NEED TO BE INSULATED AFTER NOV. 1ST OF EVERY YEAR AND REMOVED BY APRIL 15TH UNLESS YOU HAVE A RADIO METER. IF THE METER IS A RADIO, THERE IS NO NEED TO REMOVE INSULATION- PLEASE LEAVE INSULATION FOR RADIO METERS.
*Insulation Removal: The customer is responsible for maintaining a clear path/area surrounding the meter as well as removing insulation for the meter reads. An occurrence fee will be charged if the customer does not have a clear path/surrounding area of the meter and insulation removed by April 15th.
*PLEASE NOTE THAT TURNING OFF YOUR METER OR DAMAGE TO YOUR METER BY TRYING TO DO SO WILL RESULT IN IN A $500 FINE AND A RECONNECTION FEE
Our Meters
