STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.
STEP 2 Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic feet used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.
Did you know?
- Meter reads are completed four times a year: April, June, August, and October!
- Meters need to be insulated after November 1st of every year unless you have a radio meter! This ensures that your meter doesn't freeze and/or fail. If you had a radio meter, there is no need to remove your insulation. If you're not sure if you have a standard vs a radio meter, please reach out to our staff to confirm.
- Insulation removal of standard meters needs to be completed by April 15th. Removing the insulation by April 15th will allow our maintenance operator to read the meter much more efficiently and ensure no additional fees will be added to your account for the failure to remove your insulation.
- Tampering and/or turning off your meter will result in a $500 fine! In the event you damage and/or turn off your meter, you will be automatically given a $500 fine. To turn on your meter, you will also need to pay a $100 reconnection fee. The total amount will be due prior to or upon reconnecting the meter.
- You are responsible for maintaining a clear path around your meter. Failure to do so may result in a small fine. This allows safe and quick accessibility to your meter in the event of an emergency.
Our Meters
